Shipping, Return & Refund Policy
We’re committed to providing you with a seamless shopping experience. Please take a moment to review our Shipping and Refunds policies to better understand how we deliver your orders and handle any issues that may arise.
Shipping Policy
- Delivery Timeframes
- Express Delivery (within 2 hours): We prioritize speed! Most orders are delivered within 60 minutes, depending on your location and traffic conditions.
- Scheduled Delivery: Prefer a specific time slot? Select your desired delivery window at checkout.
- Delivery Areas
We currently deliver to select pin codes within Mysuru. Check your location’s eligibility by entering your delivery address during checkout.
- Shipping Charges
- Free Delivery: Enjoy free delivery on orders above ₹1,000/-
- Delivery Fee: A nominal charge of upto ₹60/- applies to orders below ₹1,000/- depending on the distance.
- Order Tracking
Stay updated with real-time tracking! Once your order is placed, you can track its status via the app or website under the “My Orders” section.
- Optional Contactless Delivery
For your safety, we offer optional contactless delivery. Your order will be dropped off at your doorstep, and you’ll receive a confirmation notification.
- Failed Delivery Attempts
If our delivery executive is unable to deliver due to incorrect address, unreachable contact number, or lack of response, the order will be canceled, and a cancellation fee may apply. The remaining amount will be credited back to the original mode of payment within 5-7 business days.
Refund Policy
- Eligibility for Refund
We strive to provide the best service, but if something goes wrong, you may request a refund under the following circumstances:
- You received damaged, defective, or incorrect items.
- Items were missing from your order.
- How to Request a Refund
To initiate a refund:
- Contact our Customer Support team via the app or use the Help Center in the app/website.
- Provide your order ID and details of the issue.
- Attach clear photos of damaged/defective products for quicker resolution.
- Refund Process
- Refund Timeline: Approved refunds will be processed within 5–7 business days.
- Refund Mode: Refunds will be credited back to your original payment method or issued as wallet credits for future purchases.
- Non-Refundable Items
Certain items are ineligible for refunds due to hygiene and safety reasons:
- Perishable goods (e.g., fresh produce, dairy, bakery items).
- Opened or used packaged products.
- Items beyond the 48-hour complaint window from the time of delivery.
Cancellation Policy
- Order Cancellation
- Customer-Initiated Cancellations: You may cancel your order within 5 minutes of placing it via the app or website. Post this timeframe, cancellations may not be accepted.
- Order Rejections at Delivery: If you reject an order without valid reasons, a cancellation fee may apply.
- Seller/Platform-Initiated Cancellations
In rare cases, we may cancel your order due to:
- Unavailability of products.
- Delivery restrictions in your area.
- Payment-related issues.
For such cancellations, you’ll be notified immediately, and any prepaid amount will be refunded promptly.
Exchanges & Replacements
If you receive a damaged or incorrect product, you can opt for a replacement:
- Replacement Requests: Must be initiated within 24 hours of delivery.
- Exchange Process: Contact Customer Support to arrange a free pickup and delivery of the replacement product.
Need Help?
We’re here for you! If you have any questions or concerns about shipping, refunds, or cancellations, feel free to:
- Email us at care@mohanbhandar.com
- Call / WhatsApp us at +91 9606 233 244
- Use the Help Center in the app/website for between 10:00am and 8:00pm on all days.
